A support agent that actually ships
A startup wanted to use AI to handle repetitive support, but everything they’d prototyped was too unreliable to put in front of customers.
What they were up against
Earlier experiments produced confident-but-wrong answers and had no guardrails. The team needed an agent they could actually trust in production — one that knew its limits and escalated when unsure.
Our approach
Scope tightly
We defined exactly what the agent should and shouldn’t handle, and where a human must stay in the loop.
Engineer & evaluate
We built the agent with real tool access, then tested its behavior against a suite of real support scenarios and failure modes.
Ship with guardrails
We deployed with guardrails, monitoring, and escalation paths so it stayed reliable under real traffic.
What changed
The agent now resolves the majority of routine tickets in seconds, escalating cleanly when it’s unsure — freeing the team to focus on the cases that need a human.
“We needed senior hands who could build and validate quickly. Nueva Quality shipped a production-ready agent faster than we could have hired for.”
How we helped
AI Agents
Autonomous agents engineered for real production use.
Web Development
Modern, fast, accessible web products built to last.
Explore more
Cut release regressions to near zero
Built an end-to-end automated test suite around a fragile release process, turning weekly hotfixes into confident deploys.
From fragile MVP to store-ready
Hardened a rushed mobile MVP with a full QA pass and automated coverage, unblocking a confident public launch.
Ship software you can trust.
Tell us what you’re building. We’ll show you how we’d build and test it.